Terms and Conditions

These terms and conditions apply to all goods ordered through TheMobilityShop.ie. They are designed to ensure fairness to you as our customer while safeguarding your statutory rights as a consumer. By placing an order, you agree to be bound by these terms and conditions, along with our returns policy. These are the sole terms under which we operate, and no modifications shall be valid unless expressly agreed.

Order Confirmation and Contract Formation

• Confirmation of an order indicates it has been received for processing but does not constitute a binding contract. A contract is formed only when an invoice is issued.
• In cases of pricing errors, stock unavailability, or unforeseen issues, we reserve the right to decline or amend your order. You will be notified of any changes, and alternative options or refunds will be offered where applicable.

Delivery Requirements

• Accurate and complete delivery details, including Eircode, must be provided. Missing address information may delay shipments due to manual sorting requirements.

Pricing and VAT

• All prices include VAT where applicable. VAT exemptions apply to certain items like wheelchairs; please contact us for further details.

Returns, Exchanges and Refunds

• Custom or non-stock items ordered at a customer's request are non-refundable.
• Items must be inspected upon delivery for defects. Any issues should be reported immediately.
• The full list of terms are available to view on our Returns Policy.

Product Images 

• Product images on our website are for illustrative purposes only and may differ slightly from the actual product. Please refer to product descriptions for accurate details.

Payments and Security

• Payments must be made in full before orders are processed. Card payments are securely handled via SSL encryption, and TheMobilityShop.ie does not store full card details.
• By placing an order, you authorise our payment processor to charge your card for outstanding payments, including rental extensions or damages.

Rentals

• Rental periods begin on the first attempted delivery date and end when the item is returned to our warehouse.
• Extensions must be requested at least three days in advance and are subject to availability. 
• Items must be returned in their original packaging. Unboxed or damaged returns may incur additional fees.
• Please note at all times it is the customers responsibility to ensure the items are returned to us safely to our warehouse in Portlaoise.
• We are unable to offer rental services for any AirB'nB/Holiday home where the client isn't a permanent resident due to delivery and collection restrictions.
• Any faults, defects, or concerns about a rental item must be reported within 24 hours of delivery. Failure to report issues within this time frame may limit our ability to investigate or provide assistance.
• Shipping and packaging costs for returns will remain the responsibility of the customer. We recommend if you return the item yourself, that you get a tracking receipt from the provider. 
• Rental Insurance is not valid outside the Republic of Ireland. Products brought outside of the coverage area are moved at the users risk.
• Damage Insurance on rental items will be void if items are not returned not in their original delivery box and the customer will be responsible for any loss or damage during the transit of an incorrectly packaged item. 
• It is solely the customer's responsibility to ensure the item is returned on time and for the item to be taken care of from receipt of delivery, to the time it is returned to our warehouse, including packaging the item correctly.
• Late returns and missed collections will incur additional charges. Furthermore, failure to return items on time, returning items damaged, incomplete or inadequately packaged items will result in forfeiture of your security deposit and supplementary fees for the additional rental period taken. Non returned rentals will be charged in 3 day increments of part there of. This is as other customers may have booked in the product for rental after you and as such its essential at the end of the agreed rental period, the item is returned. At all times it is the customers responsibility to return the item to our warehouse. 
• Where a collection post rental is booked, this is one collection attempt by a 3rd party courier and customers must make the item available at the time of collection. Failure to do so may result in additional rental fees until the item is returned and the customer remains responsible for returning the item, including making and paying for additional collection attempts.
• By placing an order, you authorise our payment processor to charge your card for outstanding payments, including rental extensions, late fees or damages. 
• Rental items returned early will not be eligible for a refund.
• Refunds will be for the purchase price of the products only. In the case of a refused delivery a fee may be deducted from your refund to cover the cost of return shipping
• All rental equipment remains the property of TheMobilityShop.ie at all times.
  It is the customer's responsibility to ensure that rented equipment is returned by the agreed return date or that an extension is arranged in advance.
  Where a rental item is not returned, and TheMobilityShop.ie is unable to recover the equipment or collect any outstanding rental charges, we reserve the right to charge the customer the full replacement cost of the item together with any reasonable recovery, administration, collection, legal, and associated costs incurred.
  Failure to return rental equipment may result in the matter being referred to a third-party debt collection agency or legal representative for recovery of the equipment and/or associated costs.
  TheMobilityShop.ie reserves the right to pursue all available legal remedies to recover its property or the replacement value of the equipment.
• Rental Booking Cancellation Policy
  Rental equipment is reserved and held exclusively for the customer for the agreed rental period. Once a rental booking has been confirmed, the equipment is removed from available rental stock and may result in TheMobilityShop.ie turning away other rental opportunities.
  For this reason, rental booking payments are non-refundable in the event of cancellation by the customer.
  At our sole discretion, and depending on the circumstances and notice provided, we may offer to transfer the booking to alternative dates or issue a credit note for future rental use.

Warranty Terms 

Our Warranty

In addition to your statutory rights under Irish consumer law, TheMobilityShop provides warranty cover against defects in materials and workmanship for the period stated on your invoice or order confirmation.

Where an extended warranty or on-site warranty has been purchased, the additional benefits apply only in accordance with these Warranty Terms.

Nothing in this warranty limits or excludes your statutory consumer rights.

What is Covered

The warranty covers faults resulting from manufacturing defects in materials or workmanship occurring during normal domestic use of the product.

Where an on-site warranty has been purchased, covered warranty repairs will be carried out at the customer's premises where reasonably practicable. Where an on-site repair is not possible, we may collect the product, repair it at our service centre and return it to the customer at no additional cost for covered warranty repairs.

Where on-site warranty has not been purchased it is the customer responsibility to arrange drop off and collect any items. 

What is Not Covered

This warranty does not cover faults or damage arising from:

• Accidental damage.
• Misuse or abuse.
• Water or liquid damage.
• Damage caused by pets or animals.
• Normal wear and tear.
• Cosmetic damage that does not affect the operation of the product.
• Consumable items including tyres, tubes, batteries, bulbs, upholstery and similar items unless defective upon delivery.
• Failure to follow the manufacturer's operating or maintenance instructions.
• Corrosion, contamination or environmental damage.
• Alterations, modifications or repairs carried out by anyone other than The Mobility Shop or an authorised repairer unless previously approved in writing.
• Damage caused during transport by a third party.

Servicing and Maintenance

Powered mobility equipment should be serviced at least once every 12 months, or more frequently where recommended by the manufacturer.

Failure to carry out routine servicing does not automatically invalidate this warranty. However, damage or faults caused by inadequate maintenance, lack of servicing or failure to follow the manufacturer's maintenance requirements are not covered under this warranty.

Customers are responsible for carrying out routine maintenance described in the user manual, including battery charging, tyre pressure checks and general care of the product.

Reporting a Fault

Customers should notify us as soon as reasonably possible after discovering a fault and immediately discontinue use.

To assist with diagnosis, we may request reasonable information including photographs, videos, serial numbers, error codes or other details before arranging an engineer visit.

Providing this information helps us resolve many issues quickly and may avoid unnecessary delays.

Inspection Process

Where the information provided indicates that the fault is likely to be covered under warranty, we will arrange repair in accordance with the applicable warranty.

Where it is not possible to determine whether a fault is covered, or where there is reasonable evidence that the fault may have resulted from accidental damage, misuse, unauthorised repairs, lack of maintenance or another warranty exclusion, we may require an inspection before authorising warranty work.

In such cases, an inspection charge may apply. If the inspection confirms that the fault is covered by the warranty, the inspection charge will be refunded in full.

If the inspection determines that the fault is not covered by the warranty, the inspection charge will remain payable and we will provide a quotation for any repair work before proceeding.

Customer Cooperation

Customers are expected to provide reasonable assistance in diagnosing reported faults. This may include providing photographs, videos or access to the product at an agreed time.

Where a customer refuses reasonable requests for information necessary to assess a warranty claim, TheMobilityShop reserves the right to delay attendance until sufficient information has been provided or an inspection has been agreed.

Limitation of Warranty

This warranty covers the repair or replacement of defective parts only.

The warranty does not cover loss of use, inconvenience, loss of earnings, hire charges, consequential loss or any indirect costs unless required by applicable law.

Storage Fees 

• Storage fees are applicable for uncollected items, after 7 days at 10 euro per day and clients must pay any outstanding fees before release of the product. 

Professional Advice and Product Suitability 

• The mobility and daily living products supplied by TheMobilityShop.ie are intended to assist users in maintaining their independence and quality of life. However, every individual's medical condition, mobility requirements, and home environment are different.
  Before purchasing or using any mobility, rehabilitation, or healthcare product, customers are strongly encouraged to seek advice from an appropriately qualified healthcare professional, such as their Occupational Therapist (OT), Physiotherapist, General Practitioner (GP), Consultant, Public Health Nurse, or other relevant medical professional.
  While our team is happy to provide product information and general guidance based on product specifications, we cannot assess individual medical needs or recommend equipment as a substitute for professional clinical advice. It is the customer's responsibility to ensure that any equipment purchased is suitable for the intended user and purpose. TheMobilityShop.ie accepts no liability for equipment selected without appropriate professional assessment where such assessment would reasonably be recommended.

Liability and Usage

• Customers are responsible for ensuring items are used correctly and within their specified load capacities. Improper use or failure to follow instructions may void warranties and result in liability for damages.
• TheMobilityShop.ie is not liable for injuries, losses, or damages arising from improper use or negligence.

Quotations and Fulfillment

• Quotations are valid for 30 days and do not constitute an order confirmation or stock reservation.
• Orders are fulfilled within a reasonable timeframe after payment is received.

General Terms

• Customers are responsible for ensuring availability for deliveries, service calls, and collections. Missed appointments may incur additional charges.
• Returns must include all original packaging, manuals, and parts. Refunds or exchanges may not be processed for items missing these components.
• TheMobilityShop.ie complies with the EU Distance Selling Directive for customers within the European Union.

Contact Information

If you have any questions or need assistance, please contact us via the Contact Us page on our website.