Terms and Conditions
These are the terms and conditions for TheMobilityShop.ie for all goods ordered through this website. They are intended to be fair to you as the customer. As a consumer these terms do not affect your statutory rights.
By purchasing from us you are agreeing to be bound by these terms and conditions, as well as by our returns policy. These are the sole terms and conditions upon which TheMobilityShop.ie operates, no alteration of these terms and conditions shall be considered valid.
When confirmation of your order is received, it is an indication that your order has been obtained for processing - it does not indicate that a contract exists between the two parties. We will indicate acceptance of your order and hence a contract between the seller and purchaser when an invoice is sent. This term is to protect in case of an error in pricing or in the unlikely event we are no longer able to supply a particular product for valid reasons.
In the case of a change in price, we will always contact the customer first to notify them of the issue and to ensure that the amended price is acceptable before proceeding with the order. On the rare occasion an ordered item is not in stock, we will email or call you before deciding how to proceed. In this situation we will offer both a refund or alternative product.
TheMobilityShop.ie aims to deliver your order as soon as payment is received. Your order will not be accepted until payment is received in full, in the case of cheques until your funds have been cleared.
Prices of items have VAT (sales tax) included where applicable. Items such as wheelchairs are not subject to VAT, for further information or queries relating to taxes on specific products please contact us.
Any credit card details you enter on our website are transmitted over a secure (SSL) link using high level encryption. TheMobilityShop.ie does not have access to full card details, nor will information be provided to customers regarding payment specifics. This is our standard safety feature to ensure your security when purchasing on this site.
Please note that we are an online store only. Unless otherwise stated or additional warrenty is purchased, all warrenty is based on a back to base warrenty and the customer is required to pay the shipping both ways. Where an item has been broken not due to a manufacturing flaw but due to incorrect use or application, we are unable to offer a refund or exchange. Batteries are not covered under warranty, please ensure that you study the user manuals carefully as over charging or leaving the batteries in high temperatures will cause the batteries shelf life to rapidly diminish. Where an engineer has been booked for service / installation payments for these services are non refundable in a situation of change of mind, this is because the engineers must forgo other jobs in order to keep your time slot free. Servicing is billable on a time spent basis and not at a per job rate.
Images, illustrations and all other information contained on this website shall not be deemed to form part of the contract, they are for general information and guidance only. Customers must read and base their purchase upon the description of the product.
In regards to rental items, customers are required to return the rental item to our warehouse by the agreed returns day made at the time of purchasing. Where there is a requirement to extend a rental please place a new order via our website a minimum of three days before the item is due to be returned. This is required as otherwise the unit in your possession may be booked in by another client for rental. Should a customer not return an item on time and also not extend the rental contract, rental charges will continue to apply and be charged to the origional payment menthod. A ten euro adminimstration fee will also apply for every week or part there of that the order is late. It is solely the customers responsibiliy to contact our customer support team, via email or in writing, should they be unable to return the item as previously agreed. Should a courier collection be paid for in advance, customers must cancel the courier calling out to them two days in advance in order to avoid these charges applying. Further charges for a second collection will apply. The customer is responsible for the item from the time it leaves our warehouse for delivery to the time it is returned. Where an item is returned with damage and the customer has to take responsibilty for any damage caused, the full retail price of the item will automatically be charged to the customers credit card without prior notification. To avoid such charges we recommend customer opt for the product insurace against damage option
Customers from the European Union are protected under the EU Distance Selling Directive. If you need to reach us, please use the Contact Us page on this site.